Blog Posts | Atomyx Customer Portal

Product activation does not work on Windows

Symptoms

I have a valid license key for pdfaPilot or pdfToolbox (Desktop or Server). I have requested an activation file from callas and have dragged-and-dropped the received "License.txt" file on the activation window, but when using it I receive an error that it is not valid.

Cause

On recent Windows systems permission control for users is very strict and older pdfToolbox versions sometimes have problems with that. You can follow the solution below to fix this problem.

 Solution

Ope

Problem

Feb 12, 2020 Knowledge Base

AI Integration

I cannot activate my callas product as I don't have an Internet connection

Symptoms

I have to install callas software on a system that doesn't have an Internet connection. The activation procedure requires an Internet connection to do the activation? How can I work around that?

Cause

When going through the procedure, an error message appears because the callas activation server cannot be contacted.

Solution

In order to make this work, you can do off-line activation. Follow to normal activation procedure until the point where you have entered your details and see

Problem

Feb 12, 2020 Knowledge Base

AI Integration

How to create a pdfToolbox Server job that generates preflight reports?

Background

callas pdfToolbox Server 5 allowed you to create "Hot folders" which specified a preflight profile and which indicated which preflight report needed to be generated in case of success, warning or error. callas pdfToolbox Server 7 significantly changes how the application works and generating preflight reports doesn't seem to be available any longer.

This article explains how you can use this functionality in pdfToolbox Server  using the new Process Plan functionality. To show h

How to

Feb 12, 2020 Knowledge Base

AI Integration

How to upload large files to support?

Background When sending problems to support or asking questions about a specific functionality, it is always helpful if you supply as much information as possible: Profiles or Process Plans when working with pdfToolbox or pdfaPilot Example documents 'before' and 'after' to explain the problem or question Screenshots explaining the specific problem When such files are over 2MB it is more reliable and quicker to send them to us through FTP. This article describes how to do so.  Instructions F

How to

Feb 12, 2020 Knowledge Base

AI Integration

How can I find the callas pdfToolbox configurators for Enfocus Switch?

Background

In the past the pdfToolbox Server installer offered the option to install Enfocus Switch configurators; this option is no longer present in the pdfToolbox Server 6 installers. So how do I get the updated configurators?  

Instructions

Because of how Enfocus handles configurators in Switch, it was no longer possible to provide configurators in the callas pdfToolbox Server installer. Instead, you have to install them through Switch. Follow these steps:  

Launch Switch and

How to

Feb 12, 2020 Knowledge Base

AI Integration

Activating a Caldera v12 Software License

Whether you're a new customer or upgrading from a previous version of Caldera, you'll need to register your license on the new Caldera Workspace. This video shows the process of registering a Caldera RIP v12 Software License on Workspace and activating the license on your system.

Webinars

May 21, 2019 Knowledge Base

AI Integration

Caldera Workspace

If you're starting with Caldera, the Workspace has everything you need to set you on your way! Over there, you can find installers, updates and assistance with any problems you may have. If you're already familiar with CalderaRIP, the workspace can be a valuable source of quality ICC profiles and up-to-date drivers for your printers.

Webinars

Apr 24, 2019 Knowledge Base

AI Integration

How to use pdfToolbox CLI

pdfToolbox can be integrated into a webstore or automation system with great ease through the use of pdfToolbox CLI: the command-line version of the product. How do you get going with that and where can you find help?

Webinars

Apr 10, 2019 Knowledge Base

AI Integration

Converting PDF's to an ISO standard

If you have established that you want to work with the ISO PDF/X-1a or PDF/X-4 standard, the next question is what you do with PDF documents that are not compliant to those standards.

callas pdfToolbox can help you to convert the majority of PDF documents to those standards, and if that's not possible, it will tell you exactly why that is.

Webinars

Apr 3, 2019 Knowledge Base

AI Integration

Profile creation in pdfToolbox

In this video, Dietrich von Seggern (Managing Director at callas software) shows you how you can edit profiles in pdfToolbox, as well as create your own profiles.

Webinars

Mar 25, 2019 Knowledge Base

AI Integration

Organising your designs in Picador PackLib

If you're designing a lot of custom packaging you probably have a way to keep track of all those drawings. Did you know you can actually use treeDiM's PackLib to organise your own designs besides using it to open existing standards?

Webinars

Mar 20, 2019 Knowledge Base

AI Integration

Jobs with an irregular shape in Imp

InSoft Imp can deal with rectangular jobs, and with jobs that have an irregular shape. For the latter, the shape can be extracted from the PDF or can be supplied in a separate DXF or CF2 file. This is important to allow Imp to correctly gang or nest such files to reduce paper wastage.

Webinars

Mar 13, 2019 Knowledge Base